LeanPath Support Overview

• License to software updates is included. When LeanPath releases new updates to your software, you receive the right to use them at no additional cost while maintaining the Support Subscription.

• Refresh Training is included. If you have new managers, we will schedule telephone/WebEx training sessions with them to explain the program, its operation, and how to approach data analysis. If you experience turnover, this is an important part of maintaining institutional memory around the program.

• PC Changes are supported. If you purchase a new PC, we will walk you through the migration process to move your data and application from one PC to the next.

• Data Back-ups are included. We encourage you to upload your data to us regularly so we can store a backup. If you experience a catastrophic PC failure (such as a hard drive crash) we will be able to restore your data. Since this is a data-driven program, it’s important not to lose any of the history.

• Special requests are welcomed. If you have a special need for features, program tools, forms, etc. we will work with you to meet the need.

• On Demand Consulting. If you run into questions about data, goals, persistent waste problems, we are a phone call away. We will review your data, offer suggestions and work with you to develop solutions.

• Loaner Program. If your system requires repair, we will provide a loaner unit (pending availability) at no cost other than shipping.

• Access to Support Web Site. We have many digital templates, tools and presentations available on this support site for customers with support subscriptions.

• Database Maintenance. If you need help compacting a database, resolving a technical glitch, or fixing some data that was erroneously entered we are available to help.

• Basic Technical Support. Finally, we offer tech support basics including incident response and resolutions, help with feature questions, etc.