Careers

We’re always looking for talented individuals to contribute to our team and aid in the food waste prevention movement.
We accept résumés at any time, and all open positions will be posted here.

Open Positions

To apply for an open position, click the green “Apply Now” button within the position description. Please provide a link to your LinkedIn profile with your application, if available.

LeanPath is seeking an Account Manager to build and grow relationships with our existing clients. This individual will be responsible for: managing contracts and renewals; ensuring  client/solution fit over time; listening to and identifying client needs; coordinating delivery efforts among the Operations, Customer Success and Customer Support teams; and preparing reports and analysis for clients.  The Account Manager will drive initiatives independently, taking related to customer retention and revenue from existing customers.  They will possess excellent communication, collaboration and project management skills and be a self-motivated, results-oriented, persistent, high-integrity and positive individual.

Key Responsibilities

  • Performance Monitoring. Working with Customer Success, the Account Manager will monitor client satisfaction, communicate compliance issues to clients, and prepare ROI analyses.  They will ensure all clients understand their own results and will develop materials and presentations for clients to share their success within their own organizations.
  • Pre-Sales Support. The Account Manager will participate in the pre-sales process by delivering product demos.  They will play a central role in coordinating pilot tests and evaluating pilot performance, as necessary.
  • Marketing Support. The Account Manager may periodically attend conferences, industry events and client meetings. They will gather information for client case studies to share with marketing and will document customer feedback requests for product changes.  The Account Manager may also represent LeanPath at industry professional associations.
  • Other Duties. The Account Manager will perform other duties as assigned.  Overall, they serve as the point person to understand client challenges and take all steps necessary, in collaboration with others at LeanPath to resolve issues expediently.

Education & Experience

  • Undergraduate degree (or equivalent)
  • 3+ years account management experience
  • Have the legal right to work and live in the United Kingdom and travel throughout Europe and the US

Key Competencies

  • Passion for fighting food waste
  • Absolute integrity
  • Outstanding verbal, written and presentation skills
  • Superior interpersonal, influencing and negotiation skills
  • Positive attitude, ambitious, motivated with a passion to “win”
  • Flexible and adaptable, effective “problem solver” comfortable with high growth environments
  • Independent self-starter with a strong commitment to teamwork
  • Comfortable learning new technology and explaining value to business audiences
  • Fully proficient with MS Windows, MS Outlook, MS Word, MS Excel, MS PowerPoint and comfortable leveraging CRM software systems (e.g. Salesforce).

Location: London, UK

Start Date: July 2017

Salary: DOE.

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Under general supervision, the Customer Technical Support Specialist will ensure positive resolutions to client technical and non-technical support issues through providing A+ customer experiences. Tasks include, but are not limited to, assisting customers by providing Tier 1 & Tier 2 support via phone and email. Support will be provided by troubleshooting, and diagnosis of specific issues and leading the customer through the solution implementation. Solve customer problems quickly, completely and professionally within identified service levels.

  • Interact with client onsite IT teams to ensure system network connectivity
  • Interact with customers daily via phone, email, (and onsite as required) and manage customer cases
  • Resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Monitor client site activity using monitoring tools and proactively engage clients to assure site function and utilization.
  • Capture client case details, problem solving process, actions and final resolution.
  • Create repeatable processes, FAQ’s, and other appropriate documentation for client support resolutions.
  • Document and create SOP’s for archiving and recall to bring similar support request to even faster resolutions.
  • Stay current with LeanPath products and systems.
  • Coordinate customer updates.
  • Support internal operations and field trainers as needed.
  • Document details of all case management activities.
  • Coordinate shipments and serve as an active team member during the pre and post launch phases of customer sites.
  • Opportunity to add value in other areas of the organization as deemed fit.

Education & Experience

  • Required: Bilingual in German and English
  • 3+ years of experience in a fast paced, professional client support role.
  • Undergraduate degree preferred.
  • Advanced knowledge of PC operating systems.
  • Networking knowledge and experience.
  • Ability to multi-task and prioritize both internal support and external customer support inquiries.
  • Prior food service experience is a plus.
  • Position is based in London, UK office with possibility of travel (no more than 10%).
  • Standard working hours of this position are 8am – 5pm
  • Flexibility in scheduling is a requirement. As necessary, the ability to work off hours to assist and support LeanPath team members and international clients will be needed.

Key Competencies

  • Passion to support company mission of eliminating avoidable food waste
  • Energetic, positive, friendly, confident attitude – a true “people person”.
  • Proactive problem solver.
  • Mechanical aptitude.
  • Excellent verbal and written communication skills.
  • Exceptional diagnostic and analytical skills.
  • Exceptional planning, prioritizing, documentation and organizational skills.
  • Share LeanPath’s values and willingness to co-operate with others and work to drive LeanPath’s vision and mission.

Location: London, UK

Start Date: March 2017

Salary: DOE.

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We’re seeking an experienced JavaScript developer to maintain, enhance and extend an in-house customer provisioning application suite that maintains a variety of reference data and metadata associated with LeanPath’s global network of devices and customers. The application is used in the manufacture of LeanPath hardware products, and to provision/reprovision those products in the field.

This position is part of LeanPath’s systems engineering group, and all development tasks for the position are managed by the product owner, LeanPath’s Vice Presidnent of Operations.

Desired Skills and Experience

  • Experience with Linux and MySQL-based SaaS development and deployment models and practices and/or experience with other SQL-based relational database management systems
  • Java and Javascript programming; experience with servlet programming essential. HTML and CSS experience desirable
  • SQL development/programming experience essential
  • JSON/XML experience essential
  • REST services design and development experience desirable; Java Jersey experience highly desirable
  • Excellent communications skills, particularly in interactions with non-technical peers
  • Desire to work in a small, dynamic, team-oriented startup environment.

LeanPath actively seeks to recruit new college graduates in computer science, and accepts academic experience in lieu of occupational experience.

Location
All work will take place on-site at LeanPath’s headquarters in Portland, Oregon. Some work-from-home flexibility with standard on-site “flextime” bands. Relocations will be considered, but no relocation funds are available from LeanPath.

Start Date
On or before May 1, 2017.

Salary
Based on relevant experience, and negotiable. LeanPath may, at its discretion, require a 90-day contract-to-employment transition period.

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* Please provide a link to your LinkedIn profile.

LeanPath provides food waste tracking systems which enable foodservice professionals to dramatically reduce food waste, lower food costs, and operate more sustainable facilities. We partner with customers both domestically and internationally within numerous foodservice segments, including hotels, restaurants, colleges, hospitals, corporate dining facilities, contract management, casinos, military installations, schools, grocery stores and senior living facilities. LeanPath is a dynamic, growing, privately-held business based in Portland, Oregon.

Our four values are the core drivers of our team—we are passionate about solving food waste; we deliver A+ customer experiences; we reach ambitiously; and we operate reasonably.

Internships

We periodically offer internship opportunities to qualified candidates. If you believe you would be a valuable team member and would like to explore possible internship opportunities with us, please send us your résumé and cover letter at internship@leanpath.com.

In your cover letter, please provide the following:

  • How you believe you could contribute to the LeanPath team
  • What dates you are available for the internship
  • Whether or not you will receive school credit for the internship
  • Where you are located
  • How this internship would align with your career plans